Return, Refund and Cancellation Policy
Return, Refund and Cancellation Policy
Last updated: August 21, 2025
1. Overview
At GOLDEN MED NOTES, we are committed to ensuring customer satisfaction. This policy outlines our procedures for returns, refunds, and cancellations.
2. Digital Products
Due to the nature of digital products and educational materials, all sales are final once the product has been downloaded or accessed. We do not offer returns or refunds for digital products that have been successfully delivered.
3. Cancellation Policy
Orders can be cancelled before the product is delivered or accessed. Once a digital product has been downloaded or accessed, cancellation is not possible.
4. Refund Eligibility
Refunds may be considered in the following circumstances:
- Technical issues preventing access to purchased content
- Duplicate purchases made in error
- Unauthorized transactions (subject to verification)
5. Refund Process
To request a refund, please contact us within 7 days of purchase with your order details. Approved refunds will be processed within 5-10 business days to the original payment method.
6. Non-Refundable Items
The following items are not eligible for refunds:
- Digital products that have been downloaded or accessed
- Customized or personalized products
- Products purchased during promotional sales (unless defective)
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with details and supporting evidence. We will provide a replacement or full refund as appropriate.
8. Contact for Returns and Refunds
For all return, refund, and cancellation requests, please contact us through our website with your order number and detailed explanation of the issue.
9. Processing Time
Refund requests are typically processed within 3-5 business days. Approved refunds will be credited to your original payment method within 5-10 business days.